Montrium’s customer experience teams leverage a modern approach to project management and software implementation, focusing heavily on strategic planning processes to ensure success. This approach has enabled us to provide a project experience that not only optimizes the onboarding and implementation process, but also increases the quality of the overall solution delivery.
Montrium’s customer experience team follows a tried-and-tested project methodology to standardize and optimize the delivery of our product. The implementation process typically includes some or all the below project phases:
Clearly defining required outcomes and goals are catalysts for delivering a successful implementation.
The controls phase is the step of ensuring that the proper procedural controls are in place to support Connect.
Delivers a range of documentation, qualification records, and other information related to every Connect release.
Delivers a range of documentation, qualification records, and other information related to every Connect release.
Kimberly Swint
To maximize significant savings of validation costs we provide all of our customers with a comprehensive validation deliverable package during implementation and for each major release. These templates can be leveraged to speed up the validation timeframe and significantly reduce the burden on subscribers.
Putting in place SOPs is one of the most critical steps in ensuring your system is implemented correctly and your team follows the correct process. But we know that putting these documents in place can represent a significant burden to smaller teams. All Connect subscribers are provided with a set of system SOPs that are designed with the applications in mind, allowing you to put procedures in place quickly.
We take a multi-faceted approach to training your teams, combining classroom-based training with in-system exercises to create the perfect balance between practical hands-on learning and theoretical exploration. As always, customer teams that dive headfirst into training with enthusiasm, and work hard to advocate for the platform and the training material. This often leads to a shorter learning curve and accelerates user adoption. Training can take place remotely or on-site, per your preference.
Customer experience is a core foundation to the Connect offering
and Montrium’s operating model. We exist to ensure you have everything you need to be successful with our products. Whether it’s customer success, technical support of account management, our teams are here to support your continued growth.
Dedicated & experienced project team
Every customer is provided with a training and production environment for the duration of their subscription to test new configurations and
updates as they are made available.
Tailored training programs
We’ll tackle 1-on-1 training with learning sessions throughout implementation to ensure your entire team is ready.
Configuration assistance included
Unlike other software providers, we won’t leave
you in the dark when it comes to configuration.
We’ll workshop what you need and take on that burden for you.
Full validation template package
Whether you’re taking a risk-based approach or following the more traditional approach performing PQ, we’ll provide you with all of the documentation and templates you need to complete this step in record-time.
Pre-qualified platform & infrastructure
Benefit from a shared responsibility model with Montrium’s cloud-based infrastructure and platform qualified ahead of time, saving you time money, and headache.
Stacked SOP template pack
We understand the impact of trying to juggle new system SOP development can have while still trying to do your day job. Sleep well at night knowing we’ll give you everything you’ll need to govern your new system.
A support team that speaks the same language
Working in a different way for the first time can be daunting. This is amplified further if you’re being supported by teams that don’t speak your language. We provide contextual support for our platform with your business process in mind.
On-demand help center & training materials
We’re not a "give-you-the-keys-and-leave" kind of group. You’ll be provided with all of the training tools you’ll need to be successful in the system. And if you need a refresher, it’s available all on-demand.
Training & production environments
Every customer is provided with a training and production environment for the duration of their subscription to test new configurations and updates as they are made available.
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